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On this page, you can find additional information about deliveries, delivery times and payments.
Delivery times
Delivery is carried out to the specified address.

Unless stated otherwise for particular products, the delivery time is depends on delivery method you choose (taking Russian public holidays into account). In exceptional cases, it is possible that individual products may no longer be in stock at the time when the order is processed despite the products being shown as available at the time the order was placed. If this occurs, we will let you know immediately.
Payment methods

Payments via PayPal

We accept payment from PayPal with verified and confirmed address only. Full payment must be received before shipping. Payment must be paid within 4 days after bidding. Delayed payment may result in order cancellations.

Payments by Credit card

Payment by credit cards is carried out through ALFA-BANK JSC.


VISA, MasterCard, MIR cards are accepted.

              

The payment service via the Internet is carried out in accordance with the Rules of the international payment systems (Visa, MasterCard and the MIR Payment System) on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transfer through closed communication channels are used. Bank card data is entered on the secure payment page of ALFA-BANK JSC.
  • the bank card is not intended for making payments via the Internet, this can be found out by contacting your Bank;
  • insufficient funds to pay by credit card.You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;
  • bank card information is entered incorrectly;
  • the credit card has expired. The validity period of the card is usually indicated on the front side of the card. You can find out more about the card validity period by contacting your bank.
For payment by credit card and other issues related to the operation of the site, you can contact the following e-mail: info@soviet.market

The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.

Returns

Purchases made on Soviet.Market can be returned within 30 days of purchase for refund/replacement or within 1 year for warranty repair according to Return Policy Conditions mentioned below.

Purchases returned within 30 days timeframe will be refunded in the original form of payment according to Return Policy Conditions.

Once a refund is issued, your banking institution may take up to 10 business days for this to be applied to your account.

See below for more terms for returning your Soviet.Market purchase:

* Purchases made on Soviet.Market can be returned via Mail.
* The item(s) must be unused and in its original condition with all the documents and parts to complete your return.
* Gift Returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.

We do not accept the return of products not purchased at Soviet.Market. Those purchases must be returned at the location where the purchase was made and are subject to their return policies.

Subjects to exchange and return

The following categories of goods are subject to exchange and return:
* Watches of both proper and inadequate quality, excluding items which was damaged because of misuse
* Watch accessories of inadequate quality

The following categories of goods are not subject to exchange and return:

* Straps and bracelets
* Cases
* Dials
* Watch bracelet pins
* Bracelet cover plates
And other goods belonging to the Watch Accessories category, provided that the Buyer has received the goods of good quality and as described.

Return reasons are as follows:

1. Size too small
2. Size too big
3. Overall fit issue
4. Damaged / Defective
5. Color faded / Discolored
6. Not as pictured
7. Order delayed
8. Damaged in transit
9. Duplicate style / shipment
10. General return / Gift
11. Connectivity Issues

If you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 30 days from purchase for a full refund.

Return process

All orders must be returned via the method described below:

1) Contact us to prevent the possibility of misunderstanding related to using of goods. Please let our managers help you solve the problem and find out the reason of fault and defect. Feel free to ask questions related to using of goods.
2) Get the additional return instructions.
3) Securely pack your item(s) in your original box or another box. Please check that all the parts of the item(s) are in the box. Ensure labels are removed if you use the original box.
4) Attach a note and describe the problem
5) Send the item to the address below (if our manages don't provide you with another one)
6) When processing your return, we will refund any forms of payment used to place the original order, excluded the shipping cost if the item

Contact us to get shipping address for return

For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive. The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, the original warranty, as well as the original documentation and packaging; otherwise, the return will not be honored or you will be charged a restocking fee depending on the condition.

Once your return is received, reviewed and inspected (usually within 3 - 5 business days of receipt), your refund will be processed. The money for the returned order and the full postage cost will be refund on your PayPal account which you used for the payment within 7 business days.

In case of the refund or partial refund all PayPal fees from the order won't be returned to the buyer.

For more information and questions contact us via: info@soviet.market


Правила оплаты и безопасность платежей, конфиденциальность информации

Оплата банковскими картами осуществляется через АО «АЛЬФА-БАНК».


К оплате принимаются карты VISA, MasterCard, МИР.

              

Услуга оплаты через интернет осуществляется в соответствии с Правилами международных платежных систем Visa, MasterCard и Платежной системы МИР на принципах соблюдения конфиденциальности и безопасности совершения платежа, для чего используются самые современные методы проверки, шифрования и передачи данных по закрытым каналам связи. Ввод данных банковской карты осуществляется на защищенной платежной странице АО «АЛЬФА-БАНК».

На странице для ввода данных банковской карты потребуется ввести данные банковской карты: номер карты, имя владельца карты, срок действия карты, трёхзначный код безопасности (CVV2 для VISA, CVC2 для MasterCard, Код Дополнительной Идентификации для МИР). Все необходимые данные пропечатаны на самой карте. Трёхзначный код безопасности — это три цифры, находящиеся на обратной стороне карты.

Далее вы будете перенаправлены на страницу Вашего банка для ввода кода безопасности, который придет к Вам в СМС. Если код безопасности к Вам не пришел, то следует обратиться в банк выдавший Вам карту.


Случаи отказа в совершении платежа:

  • банковская карта не предназначена для совершения платежей через интернет, о чем можно узнать, обратившись в Ваш Банк;
  • недостаточно средств для оплаты на банковской карте. Подробнее о наличии средств на банковской карте Вы можете узнать, обратившись в банк, выпустивший банковскую карту;
  • данные банковской карты введены неверно;
  • истек срок действия банковской карты. Срок действия карты, как правило, указан на лицевой стороне карты (это месяц и год, до которого действительна карта). Подробнее о сроке действия карты Вы можете узнать, обратившись в банк, выпустивший банковскую карту;

По вопросам оплаты с помощью банковской карты и иным вопросам, связанным с работой сайта, Вы можете обращаться по следующему телефону: +79295088887.

Предоставляемая вами персональная информация (имя, адрес, телефон, e-mail, номер банковской карты) является конфиденциальной и не подлежит разглашению. Данные вашей кредитной карты передаются только в зашифрованном виде и не сохраняются на нашем Web-сервере.